At EV Raid LLC, we strive to ensure that our customers are satisfied with their purchases. If you are not fully satisfied, please review our refund and exchange policy below:

Eligibility: Refunds or exchanges are applicable only to products purchased directly from EV Raid LLC or its authorized distributors.

Condition: Returned products must be unused, in their original packaging, and accompanied by proof of purchase.

Request Period: Customers must submit a refund or exchange request within 7 days from the date of delivery.

Non-Returnable Items: Customized or special-order products (e.g., battery packs configured per client specifications) are non-refundable.

Refund Method: Approved refunds will be processed using the same payment method used for the original purchase within 10–15 business days.

Inspection: All returned items will be inspected. EV Raid LLC reserves the right to reject any request that fails to meet the conditions above.

For any refund or exchange request, please contact our customer service team at info@evraid.com with your order reference.